Shipping policy

Shipping Policy

Last Updated: 23-08-2026

At Level Up, we want your shopping experience to be simple, reliable, and transparent. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Once you place an order, our team will process and verify your order.

  • Orders are normally processed within 1–2 business days.
  • We may contact you by phone to confirm your order when necessary.
  • Orders placed during weekends, public holidays, campaigns, or major sales events may require additional processing time.
  • Your order will be dispatched after successful verification and processing.

Delivery Time

Our estimated delivery time within Bangladesh is:

Location

Estimated Delivery

Inside Dhaka

1–3 business days

Outside Dhaka

2–5 business days

Remote Areas

3–7 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery may take longer during public holidays, Eid, promotional campaigns, unexpected courier delays, weather conditions, or other circumstances beyond our control.

Delivery Charges

Delivery charges will be displayed during checkout before you confirm your order.

Delivery fees may vary depending on:

  • Delivery location
  • Order size or weight
  • Promotional offers
  • Free-delivery campaigns

If a free-delivery offer is available, the applicable terms and conditions will be displayed on our website or during checkout.

Order Confirmation

To protect our customers and reduce fraudulent or incorrect orders, Level Up may contact you by phone to verify your order.

Please provide an active phone number when placing your order.

If we are unable to confirm an order, we reserve the right to delay or cancel the order.

Tracking Your Order

When tracking information is available, you may receive your order or tracking information through the contact details provided during checkout.

You can also contact our customer support team for assistance with your order status.

Delivery Address

Customers are responsible for providing accurate delivery information.

Please carefully check:

  • Full Name
  • Mobile Number
  • District
  • Area
  • Full Delivery Address

Level Up is not responsible for delivery delays caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible.

Failed Delivery

If a delivery attempt fails because the customer:

  • Cannot be reached by phone
  • Provides an incorrect address
  • Refuses to receive the package
  • Is unavailable to receive the order

the courier may return the package to Level Up.

Additional delivery charges may apply if the customer requests a second delivery attempt.

Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable amount to the courier upon receiving the order.

Customers should inspect the package according to our applicable delivery and exchange guidelines before completing the transaction.

Damaged Package

If your package appears seriously damaged, opened, or tampered with when delivered, please contact Level Up immediately.

Where possible, take clear photos or videos of:

  • The package
  • Shipping label
  • Damaged area
  • Product inside the package

This will help our team investigate the issue with the courier.

Missing or Incorrect Items

If you receive:

  • The wrong product
  • The wrong size
  • A missing item
  • A product different from what you ordered

please contact our customer support team as soon as possible.

We may request photographs or videos and your order information to investigate and resolve the issue.

Delivery Delays

Although we work with trusted delivery partners, delivery times can occasionally be affected by circumstances outside our control.

These may include:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Political or transportation disruptions
  • Courier operational issues
  • High order volumes
  • Incorrect delivery information

In such situations, we will do our best to assist you and provide available updates.

Multiple Products in One Order

Depending on product availability and operational requirements, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple delivery packages.

Contact Us

If you have any questions about your order or delivery, please contact the Level Up support team.

Brand: Level Up
Phone: 01849591329 
Email: mdalamin729214@gmail.com
Facebook: Level up
Instagram: Level up

We are always happy to help.


Important Notice

By placing an order through the Level Up website, you acknowledge that you have read and agreed to this Shipping Policy, along with our Terms & Conditions and Exchange & Return Policy.

Level Up — Your Style. Your Confidence. Your Next Level.